F.A.Qs

SHIPPING & DELIVERY

Shipping Policy

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How long does shipping take?

Shipping time varies by location. These are our estimates:

*This doesn’t include our 1-3 days of processing time.

Our shipping time estimation already counting for COVID IMPACT,

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information.

How to track my order?

You can track your order by navigating to our Track order page, enter your tracking number or you may also try to track your order here: https://www.17track.net/en

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system after the item is shipped. If your order was placed more than 8 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

My tracking info shows my package was delivered, but i never receive it

We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.

PAYMENT METHODS

CREDIT/DEBIT CARD

We accept payment with credit card (Visa, MasterCard, Discover, and American Express), debit card, or e-check (i.e. using your regular Bank Account).

PAYPAL

You can use Paypal as payment method. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing

OR PAY WITHOUT PAYPAL ACCOUNT (USING CREDIT/DEBIT CARD)

• PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
• Once you are redirected to the Paypal website, select “Pay with Debit/Credit card” button to proceed the payment.

RETURN & REFUND

ORDER CANCELLATION

All orders can be cancelled 12 hours after an order is placed. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

REFUND POLICY

Customer satisfaction is our #1 priority. 

If you did not receive the product within the guaranteed time (40 days not including 2-5 day processing) you can request a refund or a reshipment. If you received a wrong order or your package is arrived broken, or under condition specified bellow you may also request a refund or reshipment but you must provide us with a picture. 

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was faulty, wrong order, arrived broken.
• Part of your order is missing from the package.

We will NOT make refund or reshipment if:

• Your order did not arrive due to factors within your control (i.e providing the wrong shipping address)
• Your order did not arrive in time due to exceptional circumstances outside the control (i.e. delayed by a natural disaster).

Timeframe in which we accept returns?

Returns must be shipped back to us within 30 days from the date you your package is delivered.

Who Is Responsible for Return product?

We will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer.

When will you receive your refund?

All returns product will be processed through our inspection department for approval/rejection. If you are approved for a refund please allow 3-5 business days to receive your refund once it is refunded.

We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.

What do you need to do in exchange for a refund or refund?

• Package the product you receive.
• Send it to us at: 5406 Reese Rd, Torrance, CA 90505, USA.
  —- Recipient name: KawaiiHaven.com Return —-
• Send 01 email to us in the mailbox: [email protected] With the subject “Request exchange or refund” and content is describe the problem of the product.

Happy Shopping !