SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*ESTIMATED SHIPPING TIME
|The United States, United Kingdom, Canada||
|Australia, New Zealand||2-5 Weeks|
|Mexico, Central America, South America||3-6 Weeks|
|East Asia, Southeast Asia||3-6 Weeks|
|Middle East||3-6 Weeks|
*This doesn’t include our 1-3 days of processing time.
Our shipping time estimation already counting for COVID IMPACT,
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
How to track my order?
You can track your order by navigating to our Track order page, enter your tracking number or you may also try to track your order here: https://www.17track.net/en
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system after the item is shipped. If your order was placed more than 8 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
My tracking info shows my package was delivered, but i never receive it
We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.